Refund policy
This policy explains how Enextenergy handles eligible returns, exchanges, cancellations, and refunds.
60-Day Return Window
Eligible purchases may be returned within 60 days from the order date.
If your purchase does not meet your expectations, contact us within this period to begin the return process.
How to Begin a Return
Before sending merchandise back, contact:
Please provide your order information and explain the reason for the return.
We will review your request and provide the applicable next steps.
Exchanges
If you would prefer to exchange your purchase, contact our support team.
Available exchange options may depend on product availability and the circumstances of the request.
No Return Shipping or Restocking Deduction
For eligible returns handled under this policy:
Return shipping costs and restocking fees will not be deducted from the approved refund.
Return Inspection
Once returned merchandise is received, it will be inspected.
The review generally takes approximately 5–7 business days.
If the item satisfies the applicable return criteria, the refund will then be processed.
Refund Posting Time
After Enextenergy processes an approved refund, your payment provider may require approximately 3–7 additional business days before the funds appear in your account.
Actual posting times depend on the payment provider or financial institution.
Cancelling Before Shipment
If you need to cancel an order before it ships, contact us promptly.
An eligible pre-shipment cancellation is subject to a 5% processing fee, which will be deducted from the refund to cover transaction costs.
Once an order has shipped, the regular return procedure generally applies.
Product-Specific Return Conditions
Some products may have separate return or refund conditions based on manufacturer policies.
Where applicable, review the relevant product information or contact:
Chargebacks and Payment Disputes
We encourage customers to contact us directly when they experience a problem involving an order, delivery, return, or refund before initiating a chargeback.
This gives our support team an opportunity to investigate and assist.
Fraudulent payment disputes may be challenged using available transaction, shipment, and communication records.
Return Support
Enextenergy
Email: support@enextenergy.store